Reference

Terms for your India account

Our Terms & Conditions set the rules for opening, using, securing, and closing your kheloexchange account, including how wallet activity and access checks are handled.

India access termsWallet use rulesAccount security dutiesSupport contact path

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Local law shapes account access

kheloexchange Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions explain the agreement between you and kheloexchange when you create an account, enter the lobby, use the wallet, contact support, or ask us to change account records. They cover acceptable account use, identity checks, session security, settlement handling, promotional wording inside the

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account, and circumstances where we may pause access while a check is pending. Access and eligibility depend on local law and are available where local law permits in India. If your state rules, device location, identity details, or payment name do not match the requirements we
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apply, we may restrict account actions until the matter is checked. By continuing, you accept that these terms apply alongside privacy, cookie, and wallet rules shown on our brand home.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Ask us about the terms

Questions about the Terms & Conditions should reach the right team, not sit in a general queue.

Account terms help Use live chat from your account when you need a clause explained before continuing. We can point to the relevant account rule, confirm what detail is needed, and record your query on the same profile.

Wallet clause queries For UPI, Paytm, PhonePe, or Google Pay entries, send the transaction reference through the wallet help form. We compare it with the terms on naming, verification, settlement timing, and reversal handling.

Written legal contact If your question concerns account closure, data correction, or a dispute under these terms, write to support with your account mobile number. We reply with the next step and any documents we need.

DATA PRACTICE

How our terms handle records

Our Terms & Conditions are not only access rules; they also explain how account data, wallet records, security logs, cookies, and support messages are handled during the account relationship.

Account data use

We use your name, mobile number, payment handle, login history, and support messages to apply the terms. These details help us verify account ownership, check wallet activity, and respond to clause-based requests.

Cookie terms

Cookies help us keep sessions active, remember device choices, and protect sign-in steps. The terms link this use to account security, fraud checks, language settings, and measuring whether pages load correctly.

Security duties

You must keep your password, OTP access, device lock, and payment apps under your control. If another person uses your account, the terms may treat the activity as coming from your profile.

Record retention

We retain wallet records, account checks, and support messages for as long as needed to handle disputes, legal requests, audit checks, and account closure tasks. Retention periods may vary by record type.

Change requests

You can ask us to correct an account detail that is wrong or outdated. We may request proof before making the change, especially where the detail affects wallet checks or account ownership.

Restriction process

If the terms require a review of identity, location, device activity, or wallet naming, we may pause some account actions. We aim to explain the reason and the next step clearly.

Terms questions before you join

This section answers common questions about how the Terms & Conditions apply to your account, wallet, access, support requests, and record handling. It is written for clear reading before you open an account or continue using one. If a clause and this section differ, the full Terms & Conditions text controls the account relationship.

You accept the terms when you create an account, sign in, use the wallet, enter the lobby, or keep using the service after an update. If you disagree, you should stop using the account and contact support.

No. Access and eligibility depend on local law and are available where local law permits. We may check your state, device location, account details, and payment name before allowing or continuing account activity.

The terms require the payment name and account details to match our verification checks. UPI, Paytm, PhonePe, and Google Pay entries may be held or returned if the reference, name, or status needs checking.

We may update the terms to reflect account, legal, security, wallet, or support changes. When updates apply, continuing to use your account means you accept the revised terms from the stated date.

Yes. Send a request through support with the account mobile number and the detail that needs correction. We may ask for proof before changing records that affect ownership, wallet checks, or access decisions.

The terms allow pauses when we need to check identity, location, payment naming, unusual account activity, or a dispute. We use the pause to protect the account and confirm what action is allowed.

Contact support from your account or write with your account mobile number, payment reference if relevant, and the clause you want checked. We will route the matter to the team handling terms and account records.

Terms for your India account

Ask us about the terms

How our terms handle records

Account data use

Cookie terms

Security duties

Record retention

Change requests

Restriction process

Terms questions before you join

01 When do I accept the Terms & Conditions?

02 Can everyone in India access the account?

03 How do the terms apply to UPI or Paytm entries?

04 What happens if the terms change?

05 Can I ask for my account details to be corrected?

06 Why might my account access be paused?

07 Who should I contact about a terms dispute?

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